Reference

Open ultraruby with clear Legal terms

ultraruby puts its Legal terms beside the account path, so you can check access rules before confirming your phone and entering the lobby.

Indonesia accessPhone verificationWallet recordsLocal-law wording
ultraruby Open ultraruby with clear Legal terms
CONTACT ROUTE

Check Legal questions through account support

A direct account path keeps Legal questions tied to the right account record.

Account access If phone verification blocks account access, use the account support path and state the…
Wallet status For a DANA, OVO, GoPay or QRIS record, include the payment reference and account…
Policy changes To ask about a wording change, correction or account-data request, identify the relevant Legal…
DATA PRACTICE

Protect your account data under Legal

Legal handling is easier to understand when each data action has a clear purpose. We use account details for access checks, transaction matching and support replies, while your phone verification connects those…

Account details

We use the details you submit to create and maintain your account, confirm the phone step and answer account-specific Legal requests. Keep your contact details current so a policy reply or access check is connected to the right record.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us identify a wallet event. We compare the reference with your account record when checking status, rather than treating an unlinked payment as belonging to you.

Browser cookies

Cookies can support account continuity and page settings on the device you use. Your browser controls whether cookies remain stored; changing those settings may affect access steps, so check the Legal wording before clearing them.

Account security

Phone verification is required before account access, and we may ask for matching account details when a sensitive request arrives. Do not share a password or verification code in a message; use the signed-in support path instead.

Record retention

We retain account, support and transaction records for the period set out in our Legal terms and for the operational reasons stated there. If you need a record corrected or a retention question answered, send the request through support.

Change requests

You can ask us to correct account details, clarify a policy clause or explain a data use through the account support route. Include the relevant record and phone number so we can assess the request without guessing which account is involved.

Browse Legal answers for Indonesia access

These Legal answers cover the checks and records most relevant before you open an ultraruby account. They address local access, phone verification, wallet references, cookies, data requests and account closure in plain terms. If your situation is not covered, use the support route with the specific clause or transaction reference.

The Legal page covers account eligibility, phone verification, wallet and transaction records, cookies, account security, retention and requests to correct data. It also explains that access depends on local law, so the terms should be read before you confirm an account action.

Access is available only where local law permits. Our Legal terms apply to Indonesian account requests, but they do not replace local requirements. Before access, you must complete the account path and phone verification using accurate details connected to you.

Phone verification links the account access request to one contact record and helps us handle account-specific Legal questions. If the check does not complete, do not send codes in chat; sign in through the support route and describe the screen you see.

DANA and QRIS references may be used to match a wallet event with your account, just as OVO, GoPay, bank transfer and virtual account references can be. Include the payment reference when asking us to clarify a transaction record or status.

Yes. The Legal wording explains why browser cookies may support account continuity and page settings, plus how your browser controls stored cookies. Clearing or blocking them can change an access step, so check the policy before altering your browser settings.

Use the signed-in account support path and identify the data you want corrected, the phone number on the account and the reason for the request. We use those details to locate the correct record and respond to the Legal request.

You can send an account-closure request through support, using the phone number linked to your account. We may need to confirm the request and address any outstanding wallet or transaction record under the Legal terms before closure is completed.